When you book an appointment with us, that time is reserved especially for you. We do not double book, and we make every effort to be ready for you when you arrive.

In return, we kindly ask that you arrive on time and provide notice if you need to cancel or reschedule.

Missed appointments and late cancellations affect our Therapists and make it harder for us to offer that time to other clients who may also be in need of care.

If you are unable to attend your appointment, we kindly ask for at least 24 hours’ notice.

If possible, we prefer that appointments be cancelled or rescheduled online through our Jane booking app. If you are unable to do so, please contact us by email or leave a message on our voicemail system at least 24 hours in advance.

Providing notice helps us offer that appointment time to another client.

If we do not receive notice and you do not attend your appointment, a missed appointment fee may apply.

A fee may also apply if you arrive more than 5 minutes late and we are unable to complete your treatment as scheduled.

We understand that unexpected situations can happen, such as sudden illness, family emergencies, or difficult weather conditions. In those rare circumstances, your Therapist may use their discretion and make an exception to the above policy.